Refund & Returns Policy

Return Window

We offer a 30-day return window from the date of delivery. All items must be returned in their original condition with tags attached and in original packaging.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn and in original condition
• All original tags must be attached
• Items must be returned in original packaging
• Proof of purchase (receipt or order confirmation) required
• Items must be free from odors, stains, or signs of wear

Non-Returnable Items

The following items cannot be returned:

• Items worn outdoors or showing signs of wear
• Items without original tags or packaging
• Customized or personalized items
• Items purchased with promotional discount codes over 50% off
• Final sale items (clearly marked at time of purchase)

How to Return

Starting a return is simple:

• Contact our customer service team at [email protected]
• Provide your order number and reason for return
• We'll email you a prepaid return shipping label
• Package your items securely and attach the return label
• Drop off at any authorized shipping location

Refund Processing

Once we receive your return:

• We'll inspect the items within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You'll receive an email confirmation once your refund is processed
• Bank processing times may vary (typically 3-10 business days)

Damaged or Defective Items

If you receive damaged or defective items:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• We'll arrange immediate replacement or full refund
• No need to return damaged items unless requested
• We cover all shipping costs for damaged/defective returns

International Returns

For international customers:

• Same 30-day return policy applies
• Customer responsible for return shipping costs
• Items must be declared at original purchase value
• Customs fees and duties are non-refundable
• We recommend using trackable shipping methods

Gift Returns

Items purchased as gifts can be returned for store credit if the original purchaser cannot be identified. Gift recipients will need to provide the gift receipt or order confirmation forwarded by the purchaser.